Common iPhone Screen Issues Faced By Kenyans and How to Fix Them


Apple’s iPhones are renowned for their sleek design, powerful performance, and high-quality displays. However, even the most advanced technology can face issues, and iPhone screens are no exception. For Kenyan Apple users experiencing screen problems, Mac & More Solutions, an Apple Authorized Service Provider with branches in Nairobi, Kisumu, Eldoret, and Nakuru, stands ready to provide expert solutions. In this article, we will explore common iPhone screen issues faced by Kenyans and highlight how Mac & More Solutions can address and resolve these problems.

The Nairobi Hub and Suburban Reach

Mac & More Solutions’ headquarters in Nairobi serves a vast network of customers, covering Nairobi Metro County and various suburbs. Some of the Nairobi suburbs include Karen, Westlands, Lang’ata, Runda, and Parklands. Additionally, the HQ extends its services to several central region counties, such as Kiambu, Murang’a, Nyeri, Kirinyaga, and Meru. Orders are also accepted from Machakos and Kitui counties, with a dedicated team catering to the coastal region, spearheaded by Mombasa county.

Branches in Eldoret, Nakuru, and Kisumu

For Apple users in the Rift Valley region, Mac & More Solutions has branches in Nakuru and Eldoret. These locations provide convenient access to Apple Authorized Service and support for residents in these areas. The Kisumu branch serves the Lake Basin region, covering counties like Kisumu, Siaya, Homa Bay, and Migori, ensuring that Apple users in these regions have reliable assistance for their iPhone screen issues.

Common iPhone Screen Issues and Fixes

  1. Cracked Screen: One of the most prevalent issues is a cracked iPhone screen. Whether due to accidental drops or impact, cracked screens can be unsightly and hinder device functionality. Mac & More Solutions offers professional screen replacement services using genuine Apple parts, ensuring that your device looks and functions like new.
  2. Unresponsive Touchscreen: An unresponsive touchscreen can be frustrating and may impact your device’s usability. This issue can be caused by software glitches or hardware malfunctions. Mac & More Solutions’ Apple Certified iOS Technicians (ACiT) are trained to diagnose and fix these issues promptly, restoring your iPhone’s touchscreen responsiveness.
  3. Display Flickering: Display flickering can be caused by hardware or software issues. Mac & More Solutions’ experts conduct thorough diagnostics to identify the root cause and provide precise solutions to eliminate flickering problems.
  4. Dead Pixels: Dead pixels on an iPhone screen can be distracting and affect the overall visual experience. Mac & More Solutions utilizes its ACiT-certified technicians to address dead pixel issues, offering effective solutions that maintain the integrity of your device’s display.

Apple Warranty Process

It’s crucial to understand the warranty process for Apple products when seeking assistance. Apple devices typically come with a limited warranty that covers manufacturing defects and hardware failures. Mac & More Solutions, as an Apple Authorized Service Provider, can facilitate warranty claims and provide authorized repairs covered by Apple’s warranty terms. Customers are encouraged to contact Mac & More Solutions for guidance on warranty-related concerns and procedures.

Expertise of Mac & More Solutions’ ACiT

Mac & More Solutions takes pride in its Apple Certified iOS Technicians who have undergone rigorous training and certification processes. These technicians possess in-depth knowledge of Apple products and adhere to Apple’s standards for service and repair. By choosing Mac & More Solutions, customers benefit from the expertise of ACiT professionals, ensuring that their iPhone screen issues are resolved with precision and reliability.


If you’re facing iPhone screen issues in Kenya, Mac & More Solutions is your go-to Apple Authorized Service Provider. With branches strategically located in Nairobi, Kisumu, Eldoret, and Nakuru, Mac & More Solutions offers convenient access to expert services. To get assistance for your iPhone screen problems, call the Mac & More Solutions team at 0700 288144. Let our Apple Certified iOS Technicians provide you with the best solutions, ensuring your iPhone looks and performs at its best. Trust Mac & More Solutions for all your Apple product service needs in Kenya.

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