Powering Up: Navigating iPhone Charging Port Problems in Kenya with Mac & More Solutions


Your iPhone is your constant companion, but when the charging port starts acting up, it can be a source of frustration. Whether it’s a slow charging issue, difficulties connecting to your computer, or your iPhone not charging at all, Mac & More Solutions, your trusted Apple Authorized Service Provider in Kenya, is here to guide you through dealing with iPhone charging port problems and ensuring your device remains powered up seamlessly.

Service Coverage:

With branches strategically located in Nairobi, Kisumu, Eldoret, and Nakuru, Mac & More Solutions is your go-to solution for Apple-related concerns across Kenya. Our Nairobi headquarters serves Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, and Kirinyaga, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, Nyamiri, Migori and Homa Bay.

Understanding Apple Warranty Process

Before diving into solutions for iPhone charging port problems, it’s crucial to be aware of the Apple warranty process. Most iPhones come with a standard one-year limited warranty, covering manufacturing defects and hardware malfunctions. If your iPhone is still within the warranty period, Mac & More Solutions can assist you in navigating the warranty process seamlessly.

As an Apple Authorized Service Provider, we have the expertise to facilitate warranty claims, ensuring that your charging port issues are resolved efficiently and at no extra cost, provided they fall under the warranty terms.

Common iPhone Charging Port Problems and Solutions

1. Slow Charging

– Clean the charging port using a small, gentle brush or compressed air.
– Ensure you are using an Apple-certified charging cable and adapter.
– If the problem persists, consult with our Apple Certified iOS Technicians (ACiT).

2. Intermittent Charging

– Inspect the charging cable for any signs of wear or damage.
– Try using a different charging cable and adapter to rule out a faulty accessory.
– If the issue persists, it may be a problem with the charging port that requires professional attention.

3. iPhone Not Charging

– Check for debris in the charging port and clean it gently.
– Restart your iPhone and try a different charging cable.
– If the problem persists, it may be indicative of a hardware issue, and professional assistance is recommended.

Apple Certified iOS Technicians (ACiT)

At Mac & More Solutions, our team includes Apple Certified iOS Technicians (ACiT) who specialize in addressing software-related issues affecting the iPhone, including charging port problems. Our ACiT professionals have undergone extensive training and certification from Apple, ensuring that they can diagnose and resolve issues efficiently.

Whether your iPhone is experiencing slow charging, intermittent charging, or not charging at all, our ACiT technicians have the expertise to provide comprehensive solutions, ensuring your device powers up seamlessly.


If you’re grappling with iPhone charging port problems, don’t let it hinder your daily activities. Contact the Mac & More Solutions team today for expert assistance. Call us at 0700 288144 or send an email to service@mac-more.co.ke. We are also reachable via online chat or WhatsApp. Our dedicated customer support team is ready to provide immediate support, whether it’s guiding you through troubleshooting steps or scheduling a visit to the nearest branch.


Mac & More Solutions is committed to ensuring that iPhone users in Kenya can power up their devices without hassle. Trust in our expertise as an Apple Authorized Service Provider, backed by our team of Apple Certified iOS Technicians (ACiT). Your satisfaction is our priority, and we are here to ensure that your iPhone charging port problems are addressed with efficiency and precision. Contact Mac & More Solutions today and experience the difference of expert service tailored to meet your Apple-related needs.

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