Unlocking Solutions: Fixing Touch ID Problems on iPhones in Kenya with Mac & More Solutions


For iPhone users in Kenya, the Touch ID feature is not just a convenience; it’s a seamless and secure way to unlock your device, authorize transactions, and more. However, encountering issues with Touch ID can be frustrating and impact the overall usability of your iPhone. If you’re facing Touch ID problems, worry not – Mac & More Solutions, your trusted Apple Authorized Service Provider in Kenya, is here to guide you through the process of resolving these issues and ensuring your iPhone is back to optimal performance.

Service Coverage

With branches strategically located in Nairobi, Kisumu, Eldoret, and Nakuru, Mac & More Solutions is your go-to solution for Apple-related concerns across Kenya. Our Nairobi headquarters serves Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, and Kirinyaga, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, and Homa Bay.

Understanding Apple Warranty Process

Before delving into solutions for Touch ID problems, it’s essential to be aware of the Apple warranty process. Most iPhones come with a standard one-year limited warranty, covering manufacturing defects and hardware malfunctions. If your iPhone is still within the warranty period, Mac & More Solutions can assist you in navigating the warranty process seamlessly.

As an Apple Authorized Service Provider, we have the expertise to facilitate warranty claims, ensuring that your Touch ID issues are resolved efficiently and at no extra cost, provided they fall under the warranty terms.

Apple Certified iOS Technicians (ACiT)

At the heart of Mac & More Solutions is our team of Apple Certified iOS Technicians (ACiT). These technicians specialize in the software aspects of Apple devices, making them experts in addressing issues related to Touch ID and other iOS features.

Our ACiT professionals have undergone extensive training and certification from Apple, ensuring that they are well-equipped to diagnose and resolve software-related problems affecting Touch ID. Trust Mac & More Solutions to provide comprehensive solutions, ensuring that your iPhone’s Touch ID functions seamlessly.

Common Touch ID Problems and Solutions

1. Unresponsive Touch ID:

– Ensure your fingers and the Touch ID sensor are clean.
– Delete and re-add fingerprints in the Touch ID settings.

2. Failed Touch ID Authentication

– Delete and re-add fingerprints.
– Ensure that your fingers are dry and free from any dirt or moisture.

3. Touch ID Not Recognizing Fingers

– Re-add fingerprints, ensuring different angles and portions of your fingers are captured.
– Clean the Touch ID sensor with a soft, lint-free cloth.

4. Touch ID Slow to Respond

– Check for any software updates and install them.
– If the problem persists, consult with our Apple Certified iOS Technicians.


If you’re experiencing Touch ID problems on your iPhone, don’t let it hinder your daily activities. Contact the Mac & More Solutions team today for expert assistance. Call us at 0700 288144 or send an email to service@mac-more.co.ke. We are also reachable via online chat or WhatsApp. Our dedicated customer support team is ready to provide immediate support, whether it’s guiding you through troubleshooting steps or scheduling a visit to the nearest branch.


Mac & More Solutions is committed to unlocking solutions for iPhone users in Kenya, ensuring that Touch ID issues are swiftly and efficiently addressed. Trust in our expertise as an Apple Authorized Service Provider, backed by our team of Apple Certified iOS Technicians (ACiT). Your satisfaction is our priority, and we are here to ensure that your iPhone continues to provide a seamless and secure user experience. Contact Mac & More Solutions today and experience the difference of expert service tailored to meet your Apple-related needs.

Call Now Button