Salvaging Memories: A Guide on How to Recover Data from a Damaged iPhone in Kenya with Mac & More Solutions


In the digital age, our iPhones have become repositories of cherished memories, essential documents, and vital information. However, when faced with a damaged iPhone, the fear of losing this data can be overwhelming. Fear not – Mac & More Solutions, your trusted Apple Authorized Service Provider in Kenya, is here to guide you through the process of recovering data from a damaged iPhone and ensuring that your precious information is not lost forever.

Service Coverage from Mac & More Solutions Branch Networks in Kenya

With branches strategically located in Nairobi, Kisumu, Eldoret, and Nakuru, Mac & More Solutions is the go-to destination for Apple-related concerns across Kenya. Our Nairobi headquarters serves Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, Kirinyaga, and Bomet, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, Homa Bay, Migori, Kakamega, Vihiga, Busia, and Bungoma, among others.

Understanding Data Recovery from a Damaged iPhone

Data loss can occur due to various reasons, including physical damage, water exposure, or software issues. When your iPhone is damaged, the first concern is often how to recover the valuable data stored on the device. Mac & More Solutions, equipped with certified experts and state-of-the-art tools, ensures that your data recovery needs are met with precision.

Apple Warranty Process

If your iPhone is still under warranty, the Apple warranty process may provide coverage for hardware-related issues. However, data recovery is not typically covered under warranty, especially in cases of physical damage. At Mac & More Solutions, we guide our customers through the warranty process and offer solutions for data recovery tailored to their specific situation.

Mac & More Solutions Apple Certified iOS Technicians (ACiT)

Our team includes Apple Certified iOS Technicians (ACiT) who specialize in addressing software-related issues affecting iPhones. Our ACiT professionals have undergone rigorous Apple Training and Certification, ensuring that they possess the skills required to recover data from damaged iPhones effectively.

Steps for Data Recovery from a Damaged iPhone

1. Assessment of Damage

– Our technicians assess the extent of physical damage to your iPhone.
– We determine if the damage is repairable and if data recovery is feasible.

2. Backup Extraction

– If the iPhone is operational to some extent, we attempt to extract data through iTunes or iCloud backup.
– Our experts use advanced tools to recover data from a damaged device.

3. Repair and Recovery

– For iPhones with repairable damage, our ACiT technicians work on restoring the device to operational status.
– We employ specialized techniques to recover data from the repaired device.


If you find yourself in the unfortunate situation of a damaged iPhone and fear losing precious data, reach out to the Mac & More Solutions team today. Call us at 0700 288144 or send an email to for immediate assistance. We are also available on online chat or WhatsApp. Our dedicated customer support team is ready to guide you through the data recovery process or schedule a visit to the nearest branch.


Mac & More Solutions is committed to helping you salvage your valuable data from a damaged iPhone in Kenya. Trust in our expertise as an Apple Authorized Service Provider, backed by our team of Apple Certified iOS Technicians (ACiT). Your data’s security is our priority, and we are here to ensure that you can recover and preserve your digital memories. Contact Mac & More Solutions today and experience the difference of expert service tailored to meet your Apple-related needs.

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