Troubleshooting iPhone Charging Issues: Unveiling Causes and Solutions in Kenya with Mac & More Solutions


In the fast-paced digital world, our iPhones have become essential companions, and a smoothly functioning device is crucial for our daily tasks. However, encountering charging issues can be a significant inconvenience. For iPhone users in Kenya facing charging problems, Mac & More Solutions, your trusted Apple Authorized Service Provider, is here to guide you through the possible causes and provide effective solutions to ensure your iPhone stays charged and ready for use.

Our Service Centres Across Kenya

With branches strategically located in Nairobi, Kisumu, Eldoret, and Nakuru, Mac & More Solutions caters to Apple users across Kenya. Our Nairobi headquarters serves Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, Kirinyaga, and Bomet, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, Homa Bay, Migori, Kakamega, Vihiga, Busia, and Bungoma, among others.

iPhone Not Charging? Let’s Explore the Causes and Solutions:

1. Check the Charger and Cable

– Use an Apple-certified charger and cable.
– Inspect for physical damage, fraying, or bent pins.

2. Clean the Charging Port

– Dust, lint, or debris in the charging port can hinder the connection.
– Gently clean the port using a small brush or compressed air.

3. Restart Your iPhone

– A simple restart can resolve software glitches affecting charging.
– Power off your iPhone, wait a few seconds, and restart it.

4. Update iOS

– Ensure your iPhone is running the latest iOS version.
– Go to “Settings” > “General” > “Software Update” to check for updates.

5. Reset Settings

– Resetting all settings can resolve software-related issues.
– Navigate to “Settings” > “General” > “Reset” > “Reset All Settings.”

6. Inspect for Physical Damage

– Examine the charging port and cable for any visible damage.
– If damaged, consult with Mac & More Solutions for professional assistance.

7. Check Power Source

– Test different power outlets and USB ports to rule out power source issues.
– Ensure the power source is working correctly.

8. Perform a Hard Reset

– For iPhones with Face ID: Quickly press and release the Volume Up button, then the Volume Down button, and finally, press and hold the Side button until the Apple logo appears.
– For iPhones with Home Button: Press and hold both the Home and Top (or Side) buttons until the Apple logo appears.

Apple Warranty Process

If your iPhone is still under warranty, the Apple warranty process provides coverage for manufacturing defects. However, accidental damage or issues caused by user mishandling may not be covered. Mac & More Solutions assists customers in navigating the warranty process, ensuring their concerns are addressed efficiently.

Mac & More Solutions Apple Certified iOS Technicians (ACiT)

Our team includes Apple Certified iOS Technicians (ACiT) who specialize in addressing software-related issues affecting iPhones. ACiT professionals at Mac & More Solutions have undergone rigorous Apple Training and Certification, ensuring that they possess the skills required to diagnose and resolve iPhone charging problems effectively.


If your iPhone is not charging, don’t let it hinder your daily activities. Contact the Mac & More Solutions team today for immediate assistance. Call us at 0700 288144 or send an email to We are also available on online chat or WhatsApp. Our dedicated support team is ready to guide you through troubleshooting steps or schedule a visit to the nearest branch for a detailed examination.


Mac & More Solutions is committed to ensuring that iPhone users in Kenya experience hassle-free charging. Trust in our expertise as an Apple Authorized Service Provider, backed by our team of Apple Certified iOS Technicians (ACiT). Your satisfaction is our priority, and we are here to ensure that your iPhone charging issues are resolved promptly and efficiently. Contact Mac & More Solutions today and experience the difference of expert service tailored to meet your Apple-related needs.

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