Website Mac & More Solutions

Job Title: Business Development and Customer Experience Manager

Company: Mac & More Solutions

Location:  Westlands, Nairobi, Kenya

About Us:

Mac & More Solutions is a leading distributor of premium electronics brands, specializing in Apple Products, Wacom, Tech, Laci, Moshi, and other cutting-edge technologies. We are dedicated to providing innovative solutions and exceptional service to our clients, driving growth and success in the ever-evolving electronics industry.

Job Description:

As the Business Development and Customer Experience Manager at Mac & More Solutions, you will play a pivotal role in driving business growth and enhancing the overall customer experience. Your primary responsibilities will include:

– Identifying and pursuing new business opportunities within the Kenyan market, including partnerships, collaborations, and strategic alliances.
– Developing and executing innovative strategies to expand our client base and increase market penetration.
– Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
– Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
– Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
– Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.

Qualifications:

– Bachelor’s degree in Business Administration, Marketing, or a related field.
– Proven track record in business development, sales, or customer experience management, with a minimum of 3+ of relevant experience.
– Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams.
– Strategic thinker with a results-oriented mindset and a passion for driving continuous improvement.
– Excellent analytical skills, with the ability to interpret data and insights to inform decision-making.
– Familiarity with the electronics industry and knowledge of Apple Products, Wacom, Tech, Laci, Moshi, or related brands preferred.

Location:

This position is based at our headquarters in Westlands, Nairobi, Kenya.

How to Apply:

If you are a dynamic and forward-thinking professional with a passion for business development and customer experience management, we want to hear from you! Please submit your application and CV to hr@mac-more.co.ke, with the subject line “Business Development and Customer Experience Manager Application – [Your Name]”.

At Mac & More Solutions, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and empowered to succeed. Join us in shaping the future of electronics distribution in Kenya and beyond!

To apply for this job email your details to hr@mac-more.co.ke

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