Unplugged Woes: Navigating MacBook Power Adapter Issues in Kenya with Mac & More Solutions


MacBooks are renowned for their sleek design and cutting-edge technology, but even the best devices can encounter issues. One common concern that MacBook users may face is power adapter-related problems. If you find yourself grappling with MacBook power adapter issues in Kenya, fear not – Mac & More Solutions, your trusted Apple Authorized Service Provider, is here to provide troubleshooting tips and expert repair solutions. With branches in Nairobi, Kisumu, Eldoret, and Nakuru, we cater to Apple users across Kenya, ensuring your MacBook stays powered up and ready for action.

Our Service Coverage

Mac & More Solutions strategically caters to Apple users across Kenya. Our Nairobi headquarters serves Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, Kirinyaga, and Bomet, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, Homa Bay, Migori, Kakamega, Vihiga, Busia, and Bungoma, among others.

Common MacBook Power Adapter Issues

1. Not Charging

– Your MacBook may not be charging even when the power adapter is connected.


2. Intermittent Charging

– Charging may be inconsistent, with the connection frequently dropping.

3. Frayed or Damaged Cables

– Visible damage to the power adapter cables, such as fraying or bending.

4. Overheating

– The power adapter may become excessively hot during use.

5. No Power Indicator

– The LED indicator on the power adapter may not illuminate.

Troubleshooting Tips:

1. Check Power Outlet:
– Ensure the power outlet is functioning by testing it with another device.

2. Inspect Cable and Connectors
– Examine the power adapter cable for any visible damage.
– Inspect the connectors for bent pins or foreign objects.

3. Try Different Outlet
– Plug the power adapter into a different power outlet to eliminate socket issues.

4. Use Genuine Apple Parts
– Only use genuine Apple power adapters and cables to avoid compatibility issues.

5. Reset the System Management Controller (SMC)
– Resetting the SMC can resolve power-related issues.
– Instructions vary by MacBook model; refer to Apple’s official guidelines.

Professional Repair Solutions:

For persistent power adapter issues or those requiring technical expertise, Mac & More Solutions recommends consulting our Apple Certified Mac Technicians (ACMT). Our ACMT professionals have undergone extensive Apple Training and Certification, ensuring they possess the skills and knowledge needed to diagnose and resolve complex MacBook power adapter problems. From cable replacements to addressing internal components, our experts deliver top-notch service to keep your MacBook running smoothly.

Apple Warranty Process:

If your MacBook is still under warranty, Mac & More Solutions can assist you in navigating the Apple warranty process. Our knowledgeable team can guide you through the necessary steps, ensuring a seamless experience in addressing power adapter issues covered by the warranty.


If you’re experiencing MacBook power adapter issues in Kenya, don’t hesitate to reach out to the Mac & More Solutions team. Call us at 0700 288144 or send an email to service@mac-more.co.ke for immediate assistance. We are also available on online chat or WhatsApp. Our dedicated customer support team is ready to address your concerns and provide the best solutions for your MacBook.


Mac & More Solutions stands as the go-to destination for MacBook users in Kenya facing power adapter challenges. With our expert Apple Certified Mac Technicians (ACMT) and a commitment to providing genuine Apple parts, we ensure your MacBook receives the highest standard of care. Trust in Mac & More Solutions to resolve your MacBook power adapter issues promptly, allowing you to get back to your work or entertainment seamlessly. Contact us today for reliable and efficient solutions tailored to your Apple needs.

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