Troubleshooting MacBook Woes: How to Fix a Non-Responsive Trackpad in Kenya with Mac & More Solutions


Your MacBook’s trackpad is a vital component that facilitates seamless navigation and interaction with your device. However, when you encounter issues with a non-responsive or malfunctioning trackpad, it can be a significant inconvenience. Fear not – Mac & More Solutions, your trusted Apple Authorized Service Provider in Kenya, is here to guide you through resolving MacBook trackpad problems and ensuring that your device is back to optimal functionality.

Service Coverage:

With branches strategically located in Nairobi, Kisumu, Eldoret, and Nakuru, Mac & More Solutions is your go-to solution for Apple-related concerns across Kenya. Our Nairobi headquarters serves Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, and Kirinyaga, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, Homa Bay, and more.

Understanding Apple Warranty Process:

Before delving into solutions for a non-responsive MacBook trackpad, it’s essential to be aware of the Apple warranty process. Most MacBooks come with a standard one-year limited warranty, covering manufacturing defects and hardware malfunctions. If your MacBook is still within the warranty period, Mac & More Solutions can assist you in navigating the warranty process seamlessly.

As an Apple Authorized Service Provider, we have the expertise to facilitate warranty claims, ensuring that your trackpad issues are resolved efficiently and at no extra cost, provided they fall under the warranty terms.

Common MacBook Trackpad Issues and Solutions:

1. Non-Responsive Trackpad

– Ensure there is no dirt or debris on the trackpad surface.
– Restart your MacBook.
– Check for software updates and install them.
– If the issue persists, consult with our Apple Certified Mac Technicians (ACMT).

2. Jumpy or Erratic Cursor Movement

– Clean the trackpad surface and check for external factors like moisture or interference.
– Adjust the trackpad settings in System Preferences.
– If the problem persists, it may require professional attention from our ACMTs.

3. Trackpad Click Not Registering

– Adjust the trackpad settings for click sensitivity in System Preferences.
– Restart your MacBook.
– If the issue persists, professional assistance may be needed.

Apple Certified Mac Technicians (ACMT)

At Mac & More Solutions, our team includes Apple Certified Mac Technicians (ACMT) who specialize in diagnosing and resolving hardware-related issues affecting MacBooks, including trackpad problems. Our ACMT professionals have undergone rigorous Apple Training and Certification, ensuring that they can deliver the best results to our clients.

Whether your MacBook’s trackpad is non-responsive, jumpy, or experiencing issues with click registration, our ACMT technicians have the expertise to provide comprehensive solutions, ensuring your MacBook is back to optimal performance.


If you’re dealing with a non-responsive MacBook trackpad, don’t let it disrupt your workflow any longer. Contact the Mac & More Solutions team today for expert assistance. Call us at 0700 288144 or send an email to We are also reachable via online chat or WhatsApp. Our dedicated customer support team is ready to provide immediate support, whether it’s guiding you through troubleshooting steps or scheduling a visit to the nearest branch.


Mac & More Solutions is committed to ensuring that MacBook users in Kenya can navigate their devices seamlessly. Trust in our expertise as an Apple Authorized Service Provider, backed by our team of Apple Certified Mac Technicians (ACMT). Your satisfaction is our priority, and we are here to ensure that your MacBook trackpad issues are addressed with efficiency and precision. Contact Mac & More Solutions today and experience the difference of expert service tailored to meet your Apple-related needs.

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