Frequently Asked Questions (FAQs)
Here are some frequently asked questions from our clients at Mac and More Solutions, your trusted Apple Authorized Service Provider (AASP) in Kenya.
What products do you offer at Mac and More Solutions?
We offer a wide range of genuine Apple products, including Macs, iPhones, iPads, and accessories. Our goal is to provide you with the latest Apple technology.
How can I schedule a repair for my Apple device?
To schedule a repair, you can visit our store or contact us via phone or email. Our team will guide you through the process and set up an appointment that works for you.
How long will my repair take?
Repair times vary depending on the type of service needed. We strive to complete most repairs within the same day; however, more complex issues may take longer. We’ll keep you informed throughout the process.
What types of repairs do you provide?
We provide repairs for a variety of issues, including screen replacements, battery replacements, software troubleshooting, and hardware diagnostics for Mac, iPhone, and iPad devices.
Is there a warranty on repairs?
Yes! All repairs performed by Mac and More Solutions come with a warranty on parts and labor. This ensures you have peace of mind knowing your device is in good hands.
Do you offer trade-in options for older devices?
Yes, we offer trade-in options for eligible devices. You can bring your old device to our store for an evaluation, and we’ll provide you with a trade-in value that can be applied towards your new purchase.
What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, and mobile money. Please feel free to inquire about specific payment options at our store.
Can you help with data recovery?
Yes, we offer data recovery services for devices that are experiencing issues. Our team will assess the situation and recommend the best course of action to retrieve your important data.
If you have any further questions or need assistance, please don’t hesitate to get in touch with us! We’re here to support you with all your Apple needs.
