Navigating the Upgrade: A Step-by-Step Guide to Upgrading macOS in Kenya with Mac & More Solutions


As technology evolves, keeping your Mac up-to-date with the latest macOS version is essential for enhanced performance, security, and access to new features. For Apple users in Kenya seeking guidance on upgrading macOS, Mac & More Solutions, your trusted Apple Authorized Service Provider, is here to provide a comprehensive step-by-step guide. Our branches in Nairobi, Kisumu, Eldoret, and Nakuru are ready to assist you throughout the upgrade process, ensuring a seamless experience tailored to your needs.

Our Service Centres/Branches

Mac & More Solutions is strategically positioned to serve Apple users across Kenya. Our Nairobi headquarters caters to Nairobi Metro County and various Nairobi Suburbs, including Karen, Lavington, Runda, Westlands, Kilimani, and more. Extending our services to counties in the central region, such as Kiambu, Murang’a, Nyeri, Kirinyaga, and Bomet, we also cater to Machakos and Kitui counties. Additionally, we receive orders from the Coast region, led by Mombasa county.

Our Nakuru and Eldoret branches efficiently serve the Rift Valley region, while our Kisumu branch caters to the Lake Basin region, covering counties like Kisumu, Siaya, Homa Bay, Migori, Kakamega, Vihiga, Busia, and Bungoma, among others.

Upgrading macOS: A Step-by-Step Guide

1. Check Compatibility

– Verify if your Mac is compatible with the latest macOS version.
– Visit the official Apple website or contact Mac & More Solutions for assistance.

2. Back Up Your Data

– Before any major update, it’s crucial to back up your important data.
– Utilize Time Machine or other backup solutions.

3. Connect to a Stable Internet Connection

– A reliable internet connection is necessary for downloading the macOS upgrade.
– Ensure your Mac is connected to Wi-Fi or an Ethernet cable.

4. Check Available Storage Space

– Ensure your Mac has sufficient free storage space for the upgrade.
– Delete unnecessary files or consider upgrading your storage.

5. Navigate to the App Store

– Open the App Store on your Mac.
– Go to the “Updates” tab.

6. Locate the macOS Upgrade

– If a new macOS version is available, you will see it listed.
– Click on “Upgrade” to initiate the download.

7. Install the Upgrade

– Once the download is complete, follow the on-screen instructions to install the upgrade.
– Your Mac will restart during the installation process.

8. Complete Setup

– After installation, complete the initial setup, including signing in with your Apple ID.
– Restore your data from the backup.

Apple Warranty Process

During the macOS upgrade process, it’s essential to note that Apple’s warranty primarily covers hardware-related issues rather than software updates. If you encounter any complications during the upgrade, Mac & More Solutions is here to assist you. Our expert technicians can guide you through the process or address any issues that may arise.

Mac & More Solutions Apple Certified macOS Technicians (ACmT)

Our team includes Apple Certified macOS Technicians (ACmT) who specialize in addressing software-related concerns. ACmT professionals at Mac & More Solutions have undergone rigorous Apple Training and Certification, ensuring they possess the expertise needed to guide you through a successful macOS upgrade.


Embark on the journey of upgrading your macOS with confidence. If you need assistance or encounter any challenges during the process, don’t hesitate to contact the Mac & More Solutions team. Call us at 0700 288144 or send an email to for immediate assistance. We are also available on online chat or WhatsApp. Our dedicated customer support team is ready to address your concerns and ensure a smooth upgrade experience.


Mac & More Solutions is dedicated to providing Apple users in Kenya with the necessary support and guidance for upgrading macOS. Trust in our expertise as an Apple Authorized Service Provider, backed by our team of Apple Certified macOS Technicians (ACmT). Your satisfaction is our priority, and we are here to ensure that your macOS upgrade is executed seamlessly, unlocking the full potential of your Mac. Contact Mac & More Solutions today and experience the difference of expert service tailored to meet your Apple-related needs.

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