Apple creates durable and repairable products that retain their value over time. At Mac & More Solutions, we aim to create the best Apple service experience. Access genuine Apple repairs conveniently from our Apple Service Centres in Kenya. Service and repair your iPhone, iPad, MacBook or iMac at the Apple Authorized Service Providers in Kenya. Whether it’s a cracked iPhone screen repair, iPad battery replacement, or MacBook software installation, the Apple-trained technicians are certified to our certified team is fully equipped to deliver professional Apple repairs. If you are experiencing issues with the display, earpiece, speaker, mouthpiece, baseband, antenna, motherboard, WiFi or Bluetooth on your Apple device, we troubleshoot technical issues and offer concrete solutions.
We understand how important your Apple devices are to your daily life, so the repair process is designed to be both efficient and transparent. Here is the repair procedure:
The Apple Repair Process
- Booking In: This is the initial step of obtaining authorization that captures your contact details, device identifier and reported issue. You are issued with a copy of this document and a record of repairs done is made for warranty. The JobCard Number is the point of reference for follow-up.
- Diagnostics: Our specialists will conduct a thorough diagnostic check to identify any issues. Using remote software tools, certified technicians use the device Serial Number to diagnose potential issues. Accurate diagnosis reduces time to repair and parts usage. Furthermore, it ensures we only do the repair that’s required.
- Find My Removal: For non-accessory repairs, Apple mandates that Find My must be turned off. If Find My is active, the replaced parts may not be configured properly. System Configuration validates that a genuine Apple part was installed and ensures maximum performance and quality. To avoid errors during System Configuration, confirm that Find my iPhone, Find My Mac and Find my iPad are turned off.
- Apple-Authorized Repair: Once diagnosed, repairs are carried out using tools and methods approved by Apple. We require your approval for any repair work and keep you updated on repair timelines, re-quotes and repair completion.
- Bench Testing: To ensure your device is back up running and functioning, we perform a final round of bench tests before general service and returning it to you.
- Dispatch & Delivery: When the serviced device is ready for collection, you are notified of the repair status via email, text or phone call. Wherever you are, you have access to Apple repairs from Mac & More Solutions. Get convenient mail-in service for your device with free delivery in Kenya. Using the tracking number, you can track your device and get a status of the package from pick-up to drop-off.
Why Repair Apple Devices at Mac & More Solutions?
- Certified Apple-trained Engineers
- Same-Day Repairs
- Onsite repairs for Businesses and Educational institutions
- Software Updates & Installation
- Data Backup, Transfer & Recovery
- Apple Trade-in
- AppleCare Plus
- Apple Limited Warranty Repair
- 90-Day Guarantee
Apple-Certified Technicians
Each technician undergoes rigorous training and certification programs through Apple to ensure they have the skills and expertise required to repair your devices. In some instances, non-genuine parts, unauthorized tools, poor workmanship or mishandling componenets during repairs have led to damage of devicesApple-certified technicians at Mac & More Solutions are trained to perform repairs safely. Using genuine Apple parts,we use only Apple authorizd software, tools and equipment. Moreover, workspaces are properly grounded with surge-protected power sources and Electrostatic Discharge (ESD) mats.
Same-Day Repairs
Many repairs, such as screen or battery replacements, can be completed within the same day. As part of Apple Authorized Service Provider channel, we have privileged access to professional-grade tools that enable high-volume repairs with quick turn-around.
Onsite Repairs for Businesses & Education Institutions
Businesses and educational institutions often have large quantities of devices. The annualy renewable Service Contract with Mac & More Solutions provides various perks such as onsite repairs, subsidized 15% repair discount, deferred payments, virus check/removal, preventive maintenance, on-call telephone support, pressurized cleaning, hard disk/volume defragmentation, system tune-up and upgrades. In the event it becomes necessary to carry devices back to Mac & More Solutions, loaner devices can be provided in the interim. Contact Mac & More Solutions today for a custom Service Contract that supports your organizational needs.
Software Updates & Installation
Install Apple updates or third-party software with the help of the software experts. Microsoft 365 is a subscription-based service for the modern customer who can use it on several devices. On the other hand, Microsoft Office is for the customer with one device who wishes to buy the software once and use it forever. Purchase Microsoft 365 or get Office installation for Home and Business.
Data Backup, Transfer & Recovery
Back up and transfer your data to a new device or another storage device. The service engineers can help you recover data from a failing hard drive. When replacing an Apple product under warranty, we erase any customer data from the replaced product before sending it to Apple. When it’s time to trade in and upgrade, we help you transfer your data before erasing all content and settiings that contain personal information. Rest easy knowing your data is handled with utmost care and confidentiality during the service process.
Apple Trade-in
There’s never been a better time to trade in your Apple device. Whether you’re trading in for cash or for an upgrade, Mac & More Solutions offers real cash back on your investment. Fill the Apple trade-in form online or at the Apple Store to get instant valuation. It’s easy to sell your Apple device or trade in your iPhone, iPad or MacBook for an upgrade.
AppleCare+
Extend your warranty coverage for up to two years with AppleCare Plus. AppleCare+ provides additional technical support beyond the benefits provided by the One-Year Limited Warranty. This comprehensive coverage ensures you receive timely support and assistance should any issues arise during ownership of the device.
Apple One-Year Limited Warranty
Apple warrants its products against defects for a period of one (1) year from the date of original purchase. Repairs and replacements are covered under Apple’s One Year Limited Warranty when product hardware fails due to issues with materials within one year of the product purchase date. Hardware failures due to abuse, misuse, accidents, liquid spills, acts of nature and software-related issues are not covered by Apple. Bringing your device to Apple Authorized Service Providers such as Mac & More Solutions doesn’t void its warranty. We use genuine Apple parts and follow Apple’s detailed service protocols, guaranteeing that your device remains as good as new while maintaining its warranty and performance.
90-Day Guarantee
Any repair done by an Apple Authorized Service Provider is backed by 90-day international warranty. This is why it’s advisable to repair iPhone, iPad or Mac at Mac & More Solutions for safe and reliable after-repair service. Third-party parts may cost less, but they are not backed by Apple and may void your warranty.
When you choose us, you’re not just getting repairs—you’re getting the Apple Service Guarantee. All repairs are backed by a warranty on both the parts replaced and the service provided. Don’t leave your valuable Apple devices in the hands of unverified repair shops. With us, you get certified repairs, genuine Apple parts, and peace of mind—all in one place.
Schedule your repair appointment below.
